Legal
Terms of Service
Last updated: 2 September 2026
These terms apply when you use this website or place an order with Printworks (18 Frank Street, Newton Park, Gqeberha). By submitting an enquiry or placing an order, you agree to them. If anything here doesn't match what we've agreed with you directly in writing, our direct agreement takes precedence.
Quotes and pricing
Prices aren't published on this site. Every job is quoted individually based on specification, quantity and finish. A quote is valid for the period stated on it (or, if none is stated, 30 days) and isn't binding until we've confirmed your order and, where required, received a deposit.
Turnaround times
Turnaround estimates (for example, 5–7 working days on standard print work) are indicative, not guaranteed, and start once artwork is finalised, approved by you and print-ready, not from initial enquiry. Larger, custom or third-party-dependent jobs (signage installs, vehicle branding) may take longer; we'll confirm a realistic timeline with your quote.
Artwork and intellectual property
If you supply your own artwork, logos or designs, you confirm you own them or have the right to use and reproduce them, and you're responsible for the accuracy of anything you approve for print. Artwork Printworks designs on your behalf remains our intellectual property until paid for in full, at which point rights transfer as agreed for that job.
Approval and errors
Once you approve a design or proof, you're confirming it's correct: spelling, sizing, colours and layout included. We aren't responsible for errors that were present in an approved proof. Reasonable colour variation between screen previews and the final printed or produced result is normal and isn't treated as a defect.
Payment
Payment terms are confirmed with your quote and may include a deposit before work begins and full payment before collection or delivery. We currently accept EFT and cash.
Cancellations, returns and refunds
Because most work is custom-produced to your specification, cancellations after production has started may only be refunded in part, reflecting work already completed and materials used. Refunds or reprints for a genuine production error on our side are handled on a fair, case-by-case basis. Get in touch and we'll sort it out.
Liability
We take care to deliver quality work, but to the extent permitted by law our liability for any claim relating to an order is limited to the value of that order. We aren't liable for indirect or consequential losses arising from delays or defects outside our reasonable control.
Website use
This website and its content, including the Printworks name and mark, belong to Printworks and may not be copied or reused without permission. We try to keep the information on this site accurate and current but don't guarantee it's error-free.
Changes to these terms
We may update these terms from time to time; the date at the top of this page reflects the most recent update. Continuing to use this site or place orders after a change means you accept the updated terms.
Governing law
These terms are governed by the laws of South Africa, and any disputes will be subject to the jurisdiction of the South African courts.
Contact us
Questions about these terms can be sent to marcelle@printworks.co.za. See also our Privacy Policy.